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A full-time patient representative is employed by the hospital. If
you have questions, concerns or needs that are not met, ask a staff
member for help or call the patient representative at (412)
469-5178. You can call Monday through Friday, 8 a.m. to 4:30 p.m. At
any other time, please contact the nursing supervisor.
Jefferson Regional Medical Center is committed to providing the
highest practical level of quality, compassionate, cost effective and
holistic health care to you, our patient. We believe that the efforts
of our health care team must focus on what is most beneficial to the
patient. Therefore, our aim is to provide services in a climate in
which patient interests and beliefs are protected and respected. When
appropriate, the medical condition of the patient or specific legal
issues are taken into consideration when providing these
rights.
Patient Rights
In each of the following, the patient, family member or guardian
can expect:
Participation in Care:
- to be informed of all rights and responsibilities at the earliest
possible moment in the course of hospitalization or admission to other
services.
- respectful care given by competent personnel.
- information presented in terms that can be understood concerning
diagnosis, treatment and prognosis which includes alternatives to
treatment and possible complications.
- that the doctor will obtain informed consent before the start of
any treatment or procedure except in case of an emergency.
- to be able to refuse any drugs, treatment or procedure. The doctor
will explain the medical consequences of refusal.
- to be informed if your doctor is considering you for participation
in a medical research program. You can decline to participate or
withdraw from a research project without fear that your care will be
compromised.
- to be informed of the name and function of all health care
practitioners and that assistance will be given to obtain consultation
or second opinion with another doctor when requested.
- access to information contained in the medical record.
- assessment and management of your pain directed to optimal comfort
and maximum pain relief; efforts will be made to effectively manage
your pain.
- information of known continuing health care requirements and how
to meet them.
Privacy and Confidentiality:
- respect for privacy to the fullest extent possible consistent with
the care prescribed.
- case discussions, consultation, examination and treatment to be
conducted discreetly and to remain confidential.
- confidentiality regarding all records pertaining to your care,
except when appropriate consent is given.
Individual Needs:
- recognition and attention to any advance directive presented in
writing; you have the right to formulate an advance directive if you
choose to do so.
- the opportunity to examine and receive an itemized explanation of
your bill for services.
- information and counseling on the availability of known financial
resources for your health care.
- access to an interpreter or assistance for any communication
barrier when possible.
Safe and Secure Environment:
- to receive care in a safe setting, free from abuse or harassment
including verbal, physical, psychological, sexual or emotional abuse.
- to be free from restraint and/or seclusion unless clinically
appropriate to protect the patient or others from imminent danger.
Professional and Coordinated Care:
- to have your doctor and family member promptly notified of
admission to the hospital unless you elect not to exercise this right.
- that emergency procedures be implemented without unnecessary
delay.
- quality care without regard to race, color, religion, sex, sexual
preference, disability, national origin or source of payment.
- transfer to another facility only after complete information and
an explanation concerning the need and alternatives to the transfer
have been provided.
Patient Responsibilities
Jefferson Regional Medical Center expects patients to assume the
following responsibilities. Patients are expected to:
- provide accurate and complete information about present
complaints, past illnesses, hospitalizations, medications and other
matters relating to health. Report any unexpected change in condition
to a responsible practitioner.
- inform the appropriate practitioner if you do not clearly
understand the course of treatment or what is expected of you.
- follow the recommended treatment plan including the instructions
of physicians, nurses or other care providers so a coordinated plan of
care can be carried out. You are responsible for your actions if you
refuse treatment or do not follow instructions.
- keep appointments unless you notify the practitioner or service
when you are unable to do so.
- assure that financial obligations for your health care are
fulfilled promptly.
- be considerate of the rights of other patients and personnel and
assist in the control of noise, smoking and number of visitors.
- be respectful of the property of other persons and the Medical
Center services.
Concerns about Patient Care
Patients have the right to speak with those involved in their care or with
the Medical Center’s Patient Representative about any questions, concerns
or complaints about, patient care or service. The Patient Representative’s
phone number is 412-469-5178.
You may submit your complaint or grievance in writing to the Medical Center:
Jefferson Regional Medical Center
Attn: Patient Representative
P.O. Box 18119
Pittsburgh, PA 15236-0119
You may also address any complaint or grievance directly to the state Dept. of Health or
the Joint Commission either in writing or by phone at:
Pennsylvania Department of Health
Division of Acute and Ambulatory Service
Room 532 Health and Welfare Building
625 Forster Street
Harrisburg, PA l7120
1-717-783-8980
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard,
Oakbrook Terrace, IL 60181
email: complaint@jcaho.org
1-800-994-6610
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